1.Introduction

 

Whittley Parish is committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Notice.

Whittley Parish is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation your personal information will only be shared with others in accordance with this Privacy Notice.

This Privacy Notice explains;

  • What personal information is

  • How we collect your personal information

  • The types of personal information we collect

  • How we use your personal information

  • The legal basis for processing your personal information

  • How we share your personal information

  • How long we keep your personal information

  • How we keep your personal information secure

  • Your rights in relation to your personal information

  • How to make complaints and how to contact us

 

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

2. What is personal information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

3. What personal information do we collect?

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).

Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

 

Buy, Sell, Let, Rent

If you are selling or letting a property through us;

  • We will collect a contact telephone number to get in touch with you about organising viewings and updating you on any offers received or rental applications for your property.

  • Where you are not the legal owner of the property we will request details from you as to your ability to sell or let the property such as a Power of Attorney, Guardianship Order or Grant of Probate.

  • We will collect your bank account details to arrange onward payment of rent due to you.

 

If you wish to rent a property we are listing;

  • Specific access requirements so that we can find a property that is suitable for your needs

  • Your bank / building / similar account details to allow us to manage an approved tenancy deposit account for you and to set up your rental payments.

  • If you are a tenant renting under the 'Right to Rent' scheme we will collect details of your Biometric residence card, your immigration status document and/or your birth certificate to carry out our required checks under this scheme.

 

If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.

Property Management

Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention.

4. How we use your personal information

For specific information on how your personal information will be used for the services you have requested from us, please see the options below;

Buy, Sell, Let, Rent

  • We use your personal information for the purposes of fulfilling our obligations to you to let or sell your property or, if you are a buyer or tenant, for the purposes of arranging a contract for sale or a lease for you.

  • If you are purchasing a property we are acting as agents for the sale of or selling a property through us we will share your personal information with your appointed solicitors and the solicitors acting for the other side of the deal as is necessary to facilitate the sale or purchase.

  • If you are renting a property we are acting as letting agents of, we will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property.

 

Property Management

  • Where we are managing property on your behalf we may need to pass your personal information from time to time on to third party contractors whom we have engaged to carry out maintenance on your properties.

 

Other uses of your personal information

  • We will share personal information with our regulators, governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations;

  • Where we use third party services providers who process personal information on our behalf in order to provide services to us. This includes IT systems providers and IT contractors as well as third party referencing or screening agencies for the purposes of the prevention and detection of crime.

  • We will hold your personal information on our client management systems and use this to provide you with marketing information about similar services offered by Whittley Parish to those which you have engaged us to provide which we feel you might find useful from time to time. You have the opportunity to opt out of receiving this information at any time.

 

What happens if you do not provide information that we request?

We need some of your personal information to perform the services you have requested from us. For example:

  • where we are selling a property on your behalf we need to know your contact information so that we can update you with information on viewings, offers and the progress of the sale;

 

  • where you have asked us to find you a property which meets certain access requirements, we may need to know some further details about your particular circumstances so that we can find you a suitable property;

 

We also need some information so that we can comply with our legal obligations. For example, we will need identity documents from you to meet our obligations to prevent fraud and money laundering.

If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

 

5. How we keep your information secure

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:

  • Our client files are stored on our secure client management systems. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.

 

  • Hard copy documentation is stored in locked offices overnight

.

All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access and other external factors that could cause damage to your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.

We ensure access to personal information is restricted to Whittley Parish employees only.

6. For how long do we keep your personal information

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

7. Your rights in relation to your personal information

You have a number of rights in relation to your personal information, these include the right to:

  • Be informed about how we use your personal information

  • Obtain access to your personal information that we hold

  • Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate

  • Request that we erase your personal information.

  • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information

If you would like to exercise any of your rights please contact  sales@whittleyparish.com

 

 

 

8. Complaints and Contact Details

Complaints

If you have any complaints about the way we use your personal information please contact Alex Parish at sales@whittleyparish.com who will try to resolve the issue. A copy of our Complaints Procedure can be sent upon request.

Contact details

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to sales@whittleyparish.com or writing to the Whittley Parish Management Ltd, 4/6 Market Hill, Diss, Norfolk, IP22 4JZ